System Usage Pricing

At CloudLeads™, we aim to provide you with efficient and cost-effective communication solutions. Our fees and charges are designed to be transparent and reflect the wholesale pricing of the carriers we work with. We believe in simplicity and passing on the best possible rates to you. Below, you'll find breakdown of additional fees and charges you may incur while using CloudLeads™.

How It Works

All text messages, calls, emails, and Ai usage are billed based our service providers’ pay-as-you-go pricing model. You will required to pre-pay your account wallet with $10 or more before you can use any of communication or Ai services. You can set your account wallet to reload once your balance reaches a certain threshold. CloudLeads™ acts as a conduit, ensuring you benefit from competitive rates. To view your transaction history and associated costs, please follow these steps:

  • Billing Section: Go to your account's billing section in settings.

  • See Transactions: Navigate to the “See Transactions” section to access a detailed breakdown of all your transactions. Here, you’ll find information about how much each message or communication costs.

SMS/ Text Pricing

The cost of SMS messages is calculated based on segments, with each segment accommodating up to 159 characters. It’s important to note that longer messages may be split into multiple segments, increasing the overall cost. Therefore, we recommend keeping your messages concise and avoiding the use of emojis or complex characters whenever possible. Try not to use emojis, as that could add costing of texting.

Average SMS Cost: The average cost of an SMS message for CloudLeads™ users is approximately 1.6 cents per text, based on segments. (This is an estimate since mobile carrier fees vary by carrier. (USA & CA ONLY)

Sample Pricing

  • 1-159 characters: $0.016 cents per SMS (1 segment)

  • 160-319 characters: $0.032 cents per SMS (2 segment)

  • 320-478 characters: $0.048 cents per SMS (3 segment)

  • And so on...

Telephony (USA & CA ONLY)

  • Local 10-Digit phone numbers $1.15 per number per month

  • Toll-Free phone numbers $2.15 per number per month

  • Phone Calls Made $0.0210 a minute billed in one minute increments

  • Phone Calls Received $0.0128 a minute billed in one minute increments

Along with these base telephony fees you may incur additional fees for carrier lookup and call recordings of $0.005 per action.


  • Email Sent $0.01- Send 1,000 emails for $10

  • Email Address Validation $0.004 validating your email address list prior to sending out a messages will help with you with your delivery and keeping your messages out the SPAM folder. It's good practice to validate emails addresses as they are added to your CRM and re-validate them every 90 Days for good list hygiene.

Ai Services

  • Content Ai $0.135 up to 1,000 words

  • Conversation Ai $0.03 per message

  • Workflow Ai $0.045 per action or message

  • Review Response Ai $0.12 per response

A2P Branding & Campaign Registration Fees

As of August 31, 2023, if you plan use a local 10-digit phone for sending text messages the U.S. mobile carriers require ALL businesses to verify their business brand, and tell them how they plan to send text through them (know as a campaign) in an effort to reduce SPAM. Here is a breakdown of the typical fees you should expect to pay.

  • Brand Registration Fee $4.20 for low standard volume (per submission until approved)

  • Campaign Verification Fee $15.75 (per submission until approved)

  • Ongoing Monthly Campaign Fee $1.50 to $12 depending on the use case type

*Pricing Is Subject To Change Without Notice

Last Updated 1/1/2024

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